Shipping policy

This Shipping Policy explains how we process, ship, and deliver your orders.

If you have any questions regarding shipping, please contact us at info@empiremgmt.co.uk.

1. Order Processing Times

  • Orders are processed Monday to Friday, excluding public holidays.

  • Standard processing time is 1–2 business days from the time your order is placed and payment is confirmed.

  • During peak periods, product launches, promotions, or holidays, processing times may be slightly longer.

You will receive an email confirmation once your order has been processed and is ready to ship.

2. Shipping Regions

We currently ship to the following regions:

  • United Kingdom

  • Europe

  • United States & Canada

  • Selected International Destinations

If your country is not available at checkout, please contact us at info@empiremgmt.co.uk and we will confirm if shipping is possible.

3. Shipping Methods, Costs & Delivery Times

Shipping costs and times are calculated at checkout based on your delivery address and order size. The following timeframes are estimates and refer to business days after dispatch:

United Kingdom

  • Standard Shipping: 2–4 business days

  • Express Shipping (where available): 1–2 business days

Europe

  • Standard Shipping: 4–7 business days

  • Express Shipping (where available): 2–4 business days

United States & Canada

  • Standard Shipping: 5–10 business days

  • Express Shipping (where available): 3–6 business days

Rest of World

  • Standard International: 7–14+ business days (may vary by country)

Please note: Delivery timeframes are estimates only and may be affected by customs processing, local courier delays, or unforeseen circumstances outside our control.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number and a link to track your parcel.

  • Tracking may take up to 24–48 hours to update after dispatch.

  • If you do not receive tracking information, please check your spam/junk folder or contact us at info@empiremgmt.co.uk.

5. Fulfilment & Third-Party Logistics

All orders are shipped via our authorised fulfilment and distribution partners.

  • Your order details (including name, shipping address, and ordered items) are securely shared with our fulfilment centre for the purpose of packing and dispatching your order.

  • Fulfilment partners may vary by region to optimise delivery times and service quality.

6. Customs, Duties & Taxes (International Orders)

For orders shipped outside the origin country:

  • Customs duties, import taxes, and other fees may be charged by your local customs office.

  • These charges are not included in our product prices or shipping fees and are the responsibility of the customer.

  • We cannot control or predict these charges; please check with your local customs authority for more information.

If you refuse to pay customs charges and the parcel is returned to us, any refund will exclude shipping costs and may be subject to additional return fees.

7. Incorrect or Incomplete Addresses

Please ensure all shipping details are accurate and complete at checkout.

  • We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses provided by the customer.

  • If an order is returned to us due to an incorrect address, reshipping may incur an additional shipping fee.

If you notice an error in your shipping address after placing an order, contact us immediately at info@empiremgmt.co.uk. If the order has not yet been dispatched, we will do our best to update the address.

8. Failed Deliveries & Unclaimed Parcels

If a delivery attempt is unsuccessful (e.g., recipient unavailable, parcel not collected, or refused):

  • The parcel may be returned to us or held at a local depot for a limited time.

  • Any reshipment costs or return fees may be the responsibility of the customer.

9. Lost, Delayed or Damaged Shipments

We always aim to deliver your order safely and on time. However, occasionally shipments may be delayed, lost, or damaged in transit.

  • If your parcel appears lost (no tracking updates for an extended period), please contact us with your order number and tracking details.

  • For damaged items, please contact us within 48 hours of delivery with photos of the packaging and product.

We will work with the courier and fulfilment partners to investigate and, where appropriate, arrange a replacement or solution in line with our policies.

10. Pre-Orders & Backorders (If Applicable)

From time to time, we may offer products on pre-order or temporarily out-of-stock items on backorder:

  • Estimated dispatch dates will be stated on the product page.

  • Orders containing pre-order items will usually ship together once all items are available, unless otherwise stated.

11. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our practices, services, or legal requirements.

The latest version will always be available on this page. Continued use of our website and services after any changes constitutes acceptance of the updated policy.

12. Contact Us

For any questions about shipping, tracking, or your order, please contact:

Email: info@empiremgmt.co.uk 

Our support team will be happy to assist you.